This English version is provided for convenience. If it differs from the Romanian version, the Romanian version prevails. Versiunea în limba română

Refund and Return Policy – RDN Network Data

To ensure complete transparency and a professional experience for clients on rdndata.ro, we have optimized and detailed the return and cancellation conditions, adapting them both for physical products and for the IT and digital services offered by the company:

1. Legal Return and Cancellation Period

In accordance with Romanian legislation (GEO no. 34/2014 on consumer rights in contracts concluded with professionals), you have the right to cancel an order or return a product within 14 calendar days without having to justify your decision.

  • For services: The 14-day period applies from the date the service contract is concluded (unless the services have already been fully performed with the client's prior consent).

  • For physical products: The period is calculated from the date of physical possession of the goods.

2. Eligibility Conditions and Exceptions (IT & Digital Specifics)

Given the nature of RDN Network Data's operations, the following rules apply:

  • IT services and web development (web design, SEO, maintenance): Because customized services or development/consulting hours are started or delivered according to the client's requirements, they cannot be returned after the work has been performed or effectively delivered, in accordance with the legal exceptions for services started with the consumer's express consent.

  • Digital products and licenses: Software licenses, downloadable modules or digital activation codes delivered electronically are not eligible for return once they have been sent, downloaded or activated, as they cannot be returned to their original state.

  • Physical products: Any hardware product or physical deliverable must be unused, in its original sealed packaging and accompanied by the tax invoice.

3. Refund Procedure

  • If your request meets the conditions above, we will approve it within a maximum of 30 calendar days of receiving the return/cancellation request.

  • The refund will be made using the same payment method used for the original transaction (bank card, bank transfer), unless you agree to another method.

4. Support and Dispute Resolution

At RDN Network Data, we value communication. If you have any issue with a service or an invoice on rdndata.ro, please contact us directly before opening a bank dispute or filing an official complaint.

  • Contact email: contact@rdndata.ro